Vice President, Global Customer Service Operations
The VP, Global Customer Service Operations is a full-time, exempt position, preferably located in Washington D.C.
ULI is proud to offer a competitive benefits package that is designed to support many areas of your life.
Active employees who are scheduled to work at least 30 hours per week are eligible for ULI benefits. Benefits-eligible employees may also provide coverage for eligible family members including
ULI offers four comprehensive health plan options. Each plan includes prescription drugs and covers in-network preventative care in full.
Comprehensive vision coverage is free for eligible employees. Benefits are available in- and out-of-network.
Dental coverage is provided through a Preferred Provider Organization. Benefits are available in and out of network.
ULI provides employees with 100% company-paid Basic Life Insurance coverage equal to 2.5x your annual compensation up to $400K.
Supplemental Life Insurance
In addition to company-paid life insurance, employees have the option to purchase supplemental insurance for themselves, as well as coverage for their family.
Short Term Disability
ULI provides Short Term Disability (STD) coverage at no additional cost. If you become disabled as a result of illness, injury or pregnancy, the plan replaces 60% of your base pay (up to $1,000 per week) while you are on approved disability leave.
Long Term Disability
Long Term Disability (LTD) coverage is also provided at no additional cost. LTD benefits start when STD coverage ends and replaces 60% of your base pay (up to $8,000 per month) while you are on an approved disability leave.
Health Savings Account (HSA)
The Health Savings Account is available to employees who enroll in ULI’s high deductible health plan. ULI will fund a portion of the deductible by making contributions directly into individual’s Health Savings Account (HSA). HSA accounts allow for pre-tax dollars to be set aside by employers or employees for qualified health care expenses. HSA accounts allow unused dollars to grow tax-free, carry over each year, and move with the employee from job to job. Employees who wish to reduce their taxable income may contribute pre-tax dollars to their HSA up to the IRS maximum.
Flexible Spending Account (FSA)
ULI provides employees with the opportunity to reduce their taxes by participating in a Health Care and/or Dependent Care FSA. Employees do not need to elect medical, dental or vision coverage in order to participate in the FSA.
Parking and Transportation Commuter Plan
Employees may set aside money on a pre-tax basis to pay for parking or public transportation expenses related to their commute to and from work.
ULI’s 403(b) plan provides employees with a variety of investment options from which to choose. ULI will contribute 3% of the salary base contribution plus a dollar-for-dollar match up to 3%, then 50 cents on the next 2% of the employee’s contribution after one year of service. If the employee contributes 5%, ULI will match 4% of their contribution plus 3% of the base contribution, totaling a 7% contribution from ULI into the retirement plan. The maximum pre-tax contribution should not exceed the IRS limit for the current year.
Paid Time Off & Personal Leave
Full-time employees are eligible for up to 15 days of paid time off per calendar year. ULI employees also receive six sick days to use per year. Once you have been with the company for five years, you will be eligible for 21 days of paid time off per calendar year. Employees are eligible for 27 days of paid time off after ten years of service.
Part-time regular employees who work at least 30 hours/week accrue and earn paid time off and sick time at half the rate of full time employees.
Regular full-time, active employees receive 10 paid holidays in which the office is closed.
Family Medical Leave
Once the eligibility requirements under the Family Medical Leave Act are met, you may be eligible for up to 16 weeks of leave within a 16 month period to use for illness, care of your newborn or newly adopted child, or to care for a family member who is seriously ill.
As a full-time or part-time (30 hours/week) employee you will also receive a paid time off benefit in the event of a death in your family, if you are called to jury duty, subpoenaed as a witness in a jury trial, if you are called to military duty, or parental leave.
Employee Assistance Plan (EAP)
You and your family have access to the EAP resource center and referral service at no cost to you. Through this program, you can receive confidential counseling, financial services, and legal assistance.
This briefly summarizes the benefits available to ULI employees in the U.S. More detailed information is available in ULI’s plan documents, which takes precedence over this summary. ULI reserves the right to change or terminate any of the plans or programs described in this summary at any time, without advance notice.
Specific application details are within each open position posting listed below. Please submit your résumé and letter of interest when completing an application. No relocation reimbursement is offered at this time. The Urban Land Institute is proud to be an equal opportunity employer.
We regret that we cannot personally respond to each inquiry, but should we determine that your background meets our needs we will contact you to set up an interview.