ULI Europe Conference 2019: Transforming Customer Experience in the Age of Disruption
February 19, 2019
How is the customer experience being revolutionised by digitalisation, in the work space, the retail space and across communities and cities? Is this being driven by a conscious change in consumer behaviour or is technology taking the lead? How can real estate owners adapt and what business models will thrive in this new consumer climate?
Moderator: Andrea Carpenter (Director, Women Talk Real Estate)
Speakers: Natalie Berg (Retail Analyst and Founder, NBK Retail); Christian Ulbrich (CEO & President, JLL)