How is the customer experience being revolutionised by digitalisation, in the work space, the retail space and across communities and cities? Is this being driven by a conscious change in consumer behaviour or is technology taking the lead? How can real estate owners adapt and what business models will thrive in this new consumer climate?

Moderator: Andrea Carpenter (Director, Women Talk Real Estate)

Speakers: Natalie Berg (Retail Analyst and Founder, NBK Retail); Christian Ulbrich (CEO & President, JLL)